Shipping Policy

Effective Date: January 17, 2025

At Chic Diamond D, we are committed to ensuring a smooth and timely delivery of your eyewear orders. This Shipping Policy explains the shipping process, available options, and other important details to ensure your orders are delivered securely and efficiently. By placing an order on our website, you agree to the terms outlined in this policy.

1. Shipping Locations

We currently offer shipping within the United States. At this time, we do not offer international shipping. Please check back in the future for updates regarding international shipping.

2. Order Processing Time

  • Order Processing: All orders are processed within 1-2 business days from the time they are placed. Business days are Monday through Friday, excluding holidays.

  • Order Confirmation: Once you place an order, you will receive an email confirmation containing the details of your purchase. After your order is shipped, we will send you an email with tracking information.

3. Shipping Methods and Delivery Times

We offer various shipping options to ensure timely delivery of your eyewear. The following shipping methods and estimated delivery times are available:

  • Standard Shipping:

    • Estimated delivery time: 5-7 business days
    • Cost: Calculated at checkout

  • Expedited Shipping:

    • Estimated delivery time: 2-3 business days
    • Cost: Calculated at checkout

  • Overnight Shipping (Next Business Day):

    • Estimated delivery time: 1 business day
    • Cost: Calculated at checkout

Please note that delivery times are estimates and may vary due to factors such as weather conditions, shipping carrier delays, or other unforeseen circumstances.

4. Shipping Rates

Shipping costs are calculated based on the weight, size, and destination of your order. The shipping cost will be displayed during checkout before you confirm your purchase.

  • Free Standard Shipping: Available for orders over $100 (within the U.S. only).

  • Flat-rate Shipping: Applied to orders under $100. The exact rate will be displayed at checkout.

5. Order Tracking

Once your order has been shipped, you will receive an email with tracking information. You can use this tracking number to monitor the status of your shipment.

If you do not receive tracking information, please check your spam folder or contact us at info@chicdiamondd.com for assistance.

6. Shipping Delays

Although we make every effort to ship orders promptly, shipping delays may occur due to factors beyond our control, such as:

  • Weather-related disruptions
  • High order volume during peak seasons or promotional events
  • Shipping carrier delays
  • Unexpected supply chain disruptions

If there are significant delays with your order, we will notify you as soon as possible.

7. Incorrect Shipping Information

Please ensure that all shipping information is accurate and complete when placing your order. Chic Diamond D is not responsible for delays or issues caused by incorrect or incomplete shipping information.

If you realize there is an error in your shipping details after placing your order, please contact us immediately at info@chicdiamondd.com. We will make every effort to correct the shipping details before the order is shipped.

8. Lost or Damaged Items

In the rare event that your package is lost or damaged during shipping, please contact us within 7 days of receiving your order. We will work with you and the carrier to resolve the issue.

  • Lost Packages: If the shipping carrier confirms that the package is lost, we will either resend the items or issue a refund, depending on the situation.

  • Damaged Items: If your order arrives damaged, please take photos of the damage and email them to us along with your order number. We will assist you in arranging a replacement or refund.

9. Returns Due to Shipping Issues

If your order is lost, damaged, or incorrect due to a shipping issue, please refer to our Refund and Returns Policy for further instructions on how to initiate a return or request a replacement.

10. Contact Us

If you have any questions or concerns regarding shipping, please contact us at:

Chic Diamond D
3676 Cherry Tree Drive,
Jacksonville, Florida,
United States

Phone: 904-371-6368
Email: info@chicdiamondd.com
Website: chicdiamondd.com

Thank you for choosing Chic Diamond D! We are committed to providing a secure, efficient, and timely shipping experience for all our customers. Should you have any questions or need assistance, our customer support team is ready to help.