Refund and Returns Policy

Effective Date: December 19, 2024

Address: 3676 Cherry Tree Drive, Jacksonville, Florida, United States

Phone: 904-371-6368

Email: info@chicdiamondd.com

Website:

At Chic Diamond, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refund and returns policy.

1. Return Eligibility

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Returns must be initiated within 30 days of your purchase.

2. Non-returnable Items

Several types of goods are exempt from being returned. These include:

  • Perishable goods such as opened consumable products.

  • Gift cards.

  • Downloadable software products.

3. How to Initiate a Return

To initiate a return, please contact us at info@chicdiamondd.com with your order number and reason for the return. Our customer service team will provide you with further instructions.

4. Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

6. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@chicdiamondd.com.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@chicdiamondd.com and send your item to: 3676 Cherry Tree Drive, Jacksonville, Florida, United States.

8. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

  • Email: info@chicdiamondd.com

  • Phone: 904-371-6368

  • Address: 3676 Cherry Tree Drive, Jacksonville, Florida, United States